What is a primary goal of using the Skill/Will Matrix in change management?

The primary goal of using the Skill/Will Matrix in change management is to identify coaching and support needs. This tool helps leaders and change practitioners categorize individuals or teams based on their skill level and willingness to change. By mapping employees onto the matrix, change management professionals can easily identify who may need additional support or coaching to enhance their skills or increase their motivation to engage with the change process.

For instance, those who have high skills but low willingness may require motivational support, while those who have high willingness but low skills might benefit from training and development programs. This targeted approach enables organizations to provide the right type of intervention for each individual or group, ultimately facilitating smoother transitions during change initiatives. By focusing on coaching and support needs, organizations can foster a more effective and engaged workforce during times of change.